Ricart Automotive is the nation’s largest single-point auto mall, with over 67 acres and outstanding employees who are passionate about their contribution to the development and growth of our company. We are driven, we are trusted, we are sharp, we are welcoming and we are ONE team! We offer our customers a one-stop shopping experience with seven new car brands, a nation-leading pre-owned showroom, an industry-leading consumer-friendly parts and service department, and the oldest Harley Davidson dealership in the country. We are a third-generation family-owned business that takes pride in providing an outstanding experience to all of our family of employees and customers. Thank you for being a part of the Ricart family!

What We Need From You, Job Duties and Requirements:

• Process all warranty service claims for Ford/R2B
• Ensure warranty service claims are paid.
• Check each warranty claim and ensure it is correct, and the claim amount is covered before service advisors close claims.
• Post daily payments/statements from Ford for warranty claims.
• Aid in accounting work surrounding warranty, customer pay and internal claims.
• Prepare completed service department repair orders for customers
• Review all aspects of each repair order: write up quality, technician story, warranty eligibility, responsible payor, and correct billing.
• Complete a valid and manufacturer compliant document; determining what was done, who is paying for the repair, and how much is the flat rate technician being paid.
• You will be a part of a team of dedicated employees doing their best to ensure correct pay to the technician, proper accounting for the department, and quick service for the customer.

Key Competencies:

All employees are expected to demonstrate core behaviors that help us provide the level of service that customers expect:

• We’re Driven - Never Sit Still Expectations for this position are far higher than other dealerships. Our customer satisfaction and sales goals are higher than more than 99% of any other Import stores in the nation. You will be held accountable for these same numbers and better.
• We’re Trusted - Say What You Know /We’ve been in business since the 1950’s and our guests expect a certain level of transparency. Whether it’s your team or guest, keep it short, simple, and always truthful.
• We’re Sharp - Love to Learn We understand the ins and outs of the automotive industry. We always stay up-to-date on the latest trends and tech and we’ll share that knowledge with anyone who asks.
• We’re Welcoming - Smile Often You never know how someone’s day is going. Whether it’s a guest or a team member, treat them with 100% dedication and hospitality-a warm smile goes miles.
• We’re One Team - Help Those in Need We’re a close-knit family and if you’re looking for someone to turn to, we’re here for you. When people are in need, they can always count on Ricart.

Essential Job Functions:

• Must have and maintain a valid driver’s license with less than 9 points to remain insurable and able to drive on company property
• High school education or equivalent
• Automotive experience preferred.
• Customer service excellence.
• Attention to detail.